I’m currently working on a research project regarding technology acceptance, change management, and training. If I’ve learned anything as a digital services manager, it’s that not everyone is as excited about new technology as I am. And you know what? That’s okay! But I feel like it’s my personal mission to encourage others, to show them the way, and to help them to be just as excited about new technology – whether it’s a new device, software, system, interface, website, etc – as I am. In my eyes, change is good – but I do have to remind myself that others handle change very differently.
My research has led me to discover some very exciting theories and techniques. I’m excited to explore this area and see where I can learn. What tips are out there to help me encourage others? What are some best practices in change management, training, and tech adoption? I’ve listed a few sites/documents/articles that I’ve stumbled across (below), and I’ll keep you updated as I go along.
What are your go-to change management resources? Do you have any tips for me on tech adoption? Let me know in the comments! (PS – comments close after 14 days, because spambots…) (Also, are you going to say “Who Moved My Cheese?”)
Best Practices in Change Management:
Legris, P., Ingham, J., & Collerette, P. (2003).
Why do people use information technology? A critical review of the technology acceptance model. Information & Management, 40(3), 191-204.
King, W. R., & He, J. (2006).
A meta-analysis of the technology acceptance model. Information & Management, 43, 740-755.